Support tickets
Create a clear record for requests and issues instead of managing an unstructured support inbox.
Optional JobCue module
Keep support requests organised without losing the customer or job context.
Support gives JobCue a structured ticket workflow for customer and operational issues, with attachments, status history and optional Client Portal participation when you want customers to work directly in the process.
Support queue
9 open tickets3 today
Login questionOpen01
Artwork updateIn progress02
Delivery issueWaiting03
What buyers are looking for
Looking for support ticket and help desk software?
Support ticket and help desk software works better when an issue still knows which customer and Job it belongs to. JobCue keeps support context connected rather than creating an isolated ticket database.
Status and history
Keep progress and ticket history visible as a request moves through the support workflow.
Client and Job context
Associate support activity with the relevant customer and work where that relationship exists.
Attachments
Keep useful files alongside the support record using JobCue's storage architecture.
Internal operation
Use Support entirely inside JobCue without requiring Client Portal.
Optional client access
When Client Portal is enabled, selected support functionality can become available to authorised external contacts.
Who benefits from Support
Use Support where it removes uncertainty from real work.
Service and support teams
For organisations handling ongoing customer questions after a project or sale.
Agencies
For teams supporting websites, applications, campaigns or retained services.
Operations teams
For businesses that want issues recorded against the right customer rather than lost in shared email.
Relevant industries
See where Support fits.
Browse the industries where this feature is especially useful, grouped by sector so you can get to the most relevant workflow quickly.
7Industries
3Sectors
Creative, Marketing & Digital
2 industriesTechnology & Managed Services
3 industriesField Service & Maintenance
2 industriesWhy JobCue
A support ticket should still know who the customer is.
JobCue keeps Support connected to the same clients, jobs, files and optional Portal environment used by the rest of the organisation, while preserving Support as an independently usable module.
✓Structured ticket history
✓Works internally without Client Portal
✓Optional client-facing support when Portal is enabled
Connected by design
Optional modules extend JobCue without becoming accidental dependencies for unrelated workflows.
Connected without duplicate updates
Let Support inform the rest of the Job.
When an event in Support matters to delivery, a permission-controlled automation rule can update a related task or programme item. The same organisation, Job and Project context is reused, while Users retain a manual override for exceptions and work completed elsewhere.
Less duplicate administration
Keep client requests connected to the relevant account and Job
Inbound and portal conversations share a ticket history, so teams stop copying messages into separate trackers. Secure thread references help replies return to the right record.
Route a reply to its existing secure thread
Associate a request with a client or Job
Escalate an overdue response to a task
Common questions
Questions about Support
Can clients reply by email and through the portal?
Supported channels can feed the same controlled ticket workflow when secure routing information is present.
What happens when a message cannot be matched?
It should remain available for an authorised User to assign rather than being silently attached to the wrong request.
Microsoft 365 integration
Publish planned support work without filling Outlook with every ticket.
Explicit selection keeps calendars focused on scheduled client activity, while the Support module retains conversations, ownership and service history.
See how Support fits your JobCue setup.
Choose your Users and modules, see the live monthly price and create your JobCue organisation online.