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Yes. JobCue is provided as a hosted web application, so your organisation does not need to install or maintain its own JobCue application server for normal use.

User Management, Timesheets, Settings, Job Management, Project Management and Reporting & Business Intelligence form JobCue’s permanent base. Optional modules can then be enabled independently when they make sense for your organisation. The live subscription builder shows the current commercial allowances and rates.

Yes. JobCue is designed so optional modules can be enabled independently rather than forcing every customer into the same oversized package. Commercial changes follow the subscription terms applying to your account.

Yes. Standard website signups start with a 7-day free trial and no subscription invoice is raised on signup day. Unless you cancel during the trial, the first invoice is generated automatically when the seven-day period ends. A valid referral or offer may provide a different free billing period.

After the free trial, JobCue runs on a one-month rolling contract. The first invoice is generated automatically when the trial/free billing period ends, then subsequent invoices are generated one calendar month after the previous billing date. Invoices are emailed to the active organisation OWNER account(s), with an optional Accounts email address copied in. An OWNER can securely authorise a card with Stripe; the first invoice is charged immediately when paid service starts if a card is authorised, and later monthly invoices are collected automatically 3 days after issue.

No. Card authorisation and card data are handled securely by Stripe. JobCue stores only the Stripe references and limited display details such as card brand, last four digits and expiry date. Your full card number and security code never pass through or persist in JobCue.

Yes. An organisation OWNER can cancel from Subscription & Billing inside JobCue. Cancel during the free trial and no first subscription invoice is raised. After billing has started, cancellation takes effect at the next monthly renewal date, so you keep access for the period already billed and no further renewal invoice is generated.

The core JobCue package includes 5GB of JobCue-managed storage at no additional charge. If you need more managed capacity, additional storage can be added separately.

Yes, where that provider is configured for your organisation. JobCue can use your existing Microsoft 365 storage — including SharePoint/OneDrive environments where supported — or Dropbox as the persistent file home. This means your organisation can keep file ownership and confidence in the storage environment it already controls instead of paying JobCue for duplicate managed capacity.

The external-storage model is designed so persistent file payloads live in the selected provider. JobCue keeps the metadata, references and workflow/audit information it needs to operate, rather than silently maintaining a second persistent payload copy in JobCue storage.

JobCue separates organisation entitlement from individual User permissions. Access is authenticated and scoped to the organisation and the permissions granted to that User; client-facing access is separately controlled through Client Portal relationships and publication choices.

Yes. The sensible approach is a staged migration: agree what should move, clean the source data, configure JobCue, import or recreate the agreed records, validate active work and then move the team across. The exact import method depends on the system and quality of the source data.

Because JobCue is hosted centrally, application updates can be deployed without each customer maintaining a separate software installation. Material workflow changes should still be communicated and tested appropriately.

No. The optional Support module is functionality your organisation can use to manage support tickets for its own customers. It is separate from assistance with your JobCue hosted account.

JobCue does not make certification claims that have not been formally obtained. If your procurement process requires a particular certification, assurance document, security schedule or technical review, contact us for the current position before relying on a specific standard.