Privacy Policy
How JobCue handles website, account and tenant-service information.
Privacy Policy
Last updated: 22 August 2026
JobCue respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit the JobCue website, contact us, create or use a JobCue account, or otherwise interact with our services.
It also explains the important distinction between personal data that JobCue controls for its own business purposes and personal data that a JobCue customer chooses to store within its JobCue workspace.
Our website address is: WWW.JOBCUE.CO.UK
JobCue is operated by:
EASYMEDIAUK
24 MERCER ROAD, WA11 0SS
In this Privacy Policy, references to “JobCue”, “we”, “us” and “our” refer to the organisation above.
For privacy enquiries, please contact:
1. Our role under data protection law
Depending on the circumstances, JobCue may act either as a data controller or as a data processor.
Where JobCue is the data controller
JobCue acts as a data controller where we decide why and how personal information is used for our own purposes.
This includes information relating to:
- visitors to the JobCue website;
- people who contact us;
- prospective customers;
- organisations that register for JobCue;
- account owners and authorised Users;
- billing and subscription contacts;
- resellers and referral partners;
- security, authentication and system administration;
- our own sales, customer-service and business records.
Where JobCue is a data processor
A customer organisation using JobCue may enter personal information relating to its own clients, employees, Users, freelancers, suppliers, contractors, contacts and other individuals.
In those circumstances, the customer organisation normally determines why that information is being processed and is the data controller. JobCue processes the information on the customer’s behalf and is normally the data processor.
For example, a JobCue customer might use its workspace to store:
- client and contact details;
- CRM records;
- sales opportunities;
- Jobs and Projects;
- project notes and communications;
- staff or User information;
- freelancer information;
- supplier information;
- timesheets;
- tasks and To Do items;
- resource allocations;
- equipment records associated with people or organisations;
- quotes, purchase orders, expenses and other commercial records;
- support requests;
- client briefs;
- approvals and comments;
- uploaded documents and attachments;
- audit and activity records.
The customer organisation is responsible for ensuring that it has an appropriate lawful basis for entering and using this personal data within JobCue.
If you wish to exercise your rights in relation to information held about you by a JobCue customer, you should normally contact that customer organisation first. We will provide reasonable assistance to JobCue customers in responding to valid data-protection requests where required.
2. Personal information we collect
The information we collect depends on how you interact with JobCue.
Website visitors
When you visit our website, technical information may be recorded automatically, including:
- IP address;
- browser type and version;
- operating system and device information;
- referring website or source;
- pages visited;
- date and time of access;
- technical request and server-log information;
- cookie and consent preferences.
This information may be used to operate, secure, diagnose and improve the website and our services.
Enquiries and demo requests
If you contact JobCue, we may collect information including:
- your name;
- business or organisation name;
- email address;
- telephone number;
- job title or role where provided;
- the content of your enquiry;
- information about your organisation or requirements;
- records of our communications with you.
We use this information to respond to your enquiry and, where appropriate, discuss whether JobCue is suitable for your organisation.
JobCue account and registration information
When an organisation registers for JobCue, we may collect information such as:
- organisation name;
- account owner’s name;
- email address;
- telephone number where provided;
- business or billing information;
- selected number of Users;
- selected modules;
- subscription information;
- referral or reseller code information;
- trial information;
- account status;
- billing preferences;
- other information required to establish and administer the organisation’s JobCue account.
Individual Users may also have information associated with their account, including their:
- name;
- email address;
- organisation;
- role;
- access permissions;
- authentication information;
- account preferences;
- account status.
Authentication and security information
To protect JobCue accounts and the service itself, we may process information such as:
- login attempts;
- IP addresses;
- device and browser information;
- authentication events;
- email verification and authentication activity;
- session information;
- security logs;
- audit records;
- password reset activity;
- suspicious or failed access attempts.
Passwords are not intended to be stored in readable form.
We may use this information to authenticate Users, investigate suspected misuse, maintain audit trails and protect JobCue, its customers and Users from unauthorised access.
Subscription and payment information
Where a paid subscription is created, we may process:
- subscription amount;
- selected modules;
- number of paid Users;
- billing dates;
- invoices;
- payment status;
- transaction references;
- billing contact information;
- payment failures, refunds or adjustments;
- referral discounts or reseller commission information where applicable.
Where payment-card information is collected through a third-party payment provider, full card details may be collected and processed directly by that provider rather than being stored by JobCue.
We may retain transaction identifiers and other information needed to identify and administer the payment.
Referral and reseller information
Where JobCue’s referral or reseller programme is used, we may process information including:
- referral or reseller identifiers;
- which account was referred;
- referral status;
- qualifying subscriptions;
- discounts;
- commission calculations;
- commission payments;
- relevant billing and transaction records.
We use this information to operate the referral or reseller arrangement and to prevent misuse of the scheme.
3. Information stored within a customer’s JobCue workspace
JobCue is a modular business-management platform. The precise information stored within an organisation’s account therefore depends on which features and modules that organisation uses and what information it chooses to enter.
Customer-controlled information may include information within areas such as:
- User Management;
- Timesheets;
- CRM & Sales;
- Job Management;
- Project Management;
- Client Portal;
- Content Map & Approvals;
- To Do;
- Resource Planning;
- Equipment Inventory;
- Freelancers;
- Renewals & Recurring Services;
- Accounts & Bookkeeping;
- Support;
- Briefing;
- organisation settings and templates.
A JobCue customer determines what information it enters and who within its organisation is authorised to access it.
JobCue does not require customers to enter personal information that is unnecessary for the service they are providing.
Customers should not enter special-category personal data or other particularly sensitive information unless they have determined that doing so is necessary, lawful and appropriate for their use of JobCue.
4. Files and document storage
JobCue may allow customers to upload or associate files and documents with records in their workspace.
Depending on the organisation’s storage configuration, files may be stored using storage provided as part of JobCue or through a supported third-party storage service selected by the customer.
Where a customer configures supported external storage, such as its own Microsoft 365/OneDrive or Dropbox environment, the files may be stored directly within that external service.
JobCue may still retain information required to connect the external file to the relevant JobCue record, such as:
- file name;
- file description;
- storage-provider identifier;
- folder or object reference;
- audit information;
- lifecycle or archive status;
- information required to display or retrieve the file through JobCue.
The external storage provider’s own privacy and data-protection arrangements will also apply to information stored using that provider.
Customers are responsible for selecting and configuring an appropriate external storage provider and controlling access to their own storage environment.
5. How we use personal information
Where JobCue acts as a data controller, we may use personal information to:
Provide JobCue
This includes:
- registering organisations and Users;
- creating and administering accounts;
- providing trials;
- enabling selected modules;
- providing authentication and account access;
- operating subscriptions;
- providing customer support.
Process subscriptions and payments
We use relevant information to:
- calculate subscription charges;
- issue and administer invoices;
- collect or reconcile payments;
- manage subscription changes;
- handle failed payments;
- administer referral discounts and reseller commissions;
- maintain accounting and financial records.
Respond to enquiries
We use contact information to:
- answer questions;
- discuss JobCue;
- provide requested demonstrations or information;
- assist prospective and existing customers.
Secure JobCue
We may process technical, authentication and account information to:
- prevent unauthorised access;
- identify suspicious activity;
- investigate security incidents;
- enforce permissions;
- maintain audit trails;
- diagnose technical issues;
- prevent fraud or abuse.
Improve our services
We may use appropriate usage and technical information to:
- understand how the website and service are used;
- identify errors;
- improve usability;
- improve performance;
- plan and evaluate product improvements.
Where possible, we use aggregated or anonymised information for these purposes.
Communicate with customers
We may send service-related communications concerning matters such as:
- account registration;
- authentication;
- billing;
- subscription changes;
- service updates;
- security;
- support;
- material changes to JobCue;
- changes to contractual or privacy information.
These operational communications are different from optional marketing communications.
Marketing
Where permitted by law, we may contact existing or prospective business customers about JobCue and related services.
Where consent is required, we will seek it.
You can ask us to stop sending marketing communications at any time.
6. Our lawful bases for processing
Under UK data-protection law, we must have a lawful basis for processing personal information.
Depending on the activity, we may rely on the following bases.
Contract
We process personal information where it is necessary to:
- take steps at your request before entering into a contract;
- create and administer a JobCue subscription;
- provide the service;
- manage Users and account access;
- process billing and subscription activity;
- provide contractual customer support.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by the rights and freedoms of the individual.
Our legitimate interests may include:
- operating and improving JobCue;
- protecting the security of the service;
- preventing fraud and misuse;
- keeping appropriate business records;
- responding to business enquiries;
- understanding how our website and service are used;
- managing our relationship with business customers;
- promoting JobCue to appropriate business contacts where permitted by law.
Legal obligation
We may process and retain information where necessary to comply with legal or regulatory obligations, including:
- accounting requirements;
- taxation requirements;
- responding to lawful requests from authorities;
- complying with applicable data-protection law.
Consent
Where we rely on consent, for example for certain optional cookies or marketing activity, you may withdraw your consent at any time.
Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.
7. Cookies and similar technologies
JobCue may use cookies and similar technologies on its website and application.
Strictly necessary cookies
Some cookies or similar technologies are required for the website or application to function correctly.
These may be used for purposes such as:
- authentication;
- maintaining a secure logged-in session;
- remembering security-related state;
- protecting forms;
- maintaining service functionality;
- storing privacy or cookie choices.
Where these technologies are strictly necessary to provide the service requested, they may not require consent.
Optional cookies
Where we use non-essential analytics, measurement, advertising or similar cookies, we will use them in accordance with applicable cookie and electronic-communications law and request consent where required.
You can control optional cookie choices through any cookie controls we make available and through your browser settings.
Blocking essential cookies may prevent parts of JobCue from operating correctly.
Further information about cookies used by JobCue will be available in our separate Cookie Policy.
8. Third-party and embedded services
Our website or service may contain links to, or functionality provided by, third-party websites and services.
When you follow a link to another website, that organisation will process information according to its own privacy policy.
Where third-party services are embedded into our website, they may receive information about your browser, device or interaction with the embedded service.
We do not control the privacy practices of independent third-party websites.
9. Who we share personal information with
We do not sell personal information to advertisers or data brokers.
We may share information with organisations that help us operate JobCue, including categories such as:
- hosting and infrastructure providers;
- cloud and data-storage providers;
- payment-processing providers;
- email and transactional-communication providers;
- backup and security providers;
- technical-support providers;
- analytics providers where enabled;
- professional advisers such as accountants, solicitors or insurers;
- authorities or regulators where disclosure is legally required.
These organisations may act as processors, sub-processors or independent controllers depending on the service being provided.
Where a provider processes personal information on our behalf, we take appropriate steps to require that the information is protected and processed only for authorised purposes.
We may also disclose information where reasonably necessary to:
- comply with a legal obligation;
- enforce our contractual rights;
- protect JobCue, our customers or others from fraud, security threats or unlawful activity;
- establish, exercise or defend legal claims.
If JobCue or the business operating it is sold, reorganised or transferred, relevant information may be transferred as part of that transaction, subject to appropriate legal protections.
10. Sub-processors and customer workspace data
Where JobCue acts as a processor on behalf of a customer, we may use third parties to help us provide the service.
These may include providers of:
- hosting;
- infrastructure;
- backups;
- transactional email;
- storage;
- security;
- technical service delivery.
Where required, these organisations act as sub-processors.
JobCue remains responsible for using appropriate providers and putting appropriate contractual arrangements in place.
Where a customer independently chooses to connect its own Microsoft, Dropbox or other supported service to JobCue, that provider may also have a direct contractual and data-protection relationship with the customer.
Our processing of customer-controlled personal data is also governed by the applicable JobCue Data Processing Agreement.
11. International transfers
Some organisations that provide technology or support services to JobCue may operate internationally or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law.
Depending on the destination and provider, these steps may include:
- reliance on UK adequacy regulations;
- use of recognised contractual safeguards;
- the UK International Data Transfer Agreement;
- an appropriate UK Addendum to recognised contractual clauses;
- another lawful transfer mechanism.
Customers using external storage or connected services should also review the international-transfer arrangements of the providers they choose to use.
12. How long we keep personal information
We do not aim to keep personal information for longer than is reasonably necessary.
Retention periods depend on the type of information, why it was collected and whether there is a legal, contractual, accounting, security or dispute-related reason for retaining it.
Website and enquiry information
Enquiry and correspondence records may be retained for as long as reasonably necessary to deal with the enquiry, maintain an appropriate business record and manage any subsequent commercial relationship.
Information that is no longer required will be deleted or anonymised where appropriate.
Customer and User account information
Account information is normally retained while the relevant JobCue account remains active.
Following cancellation or termination, some account information may be retained for a reasonable period for purposes including:
- account closure;
- security;
- dispute resolution;
- fraud prevention;
- legal compliance;
- financial record keeping;
- establishing or defending legal claims.
Financial and transaction information
Certain accounting, billing, invoice and transaction records may be retained for up to six years, or longer where required by applicable law.
Security and audit information
Security and audit records may be retained for a period appropriate to their purpose and the nature of the relevant risk.
Customer-controlled workspace information
Where JobCue acts as a processor, retention of workspace data is principally governed by:
- the customer’s instructions;
- the customer’s account and storage configuration;
- the applicable contract;
- any deletion or archiving functionality available within JobCue;
- legal or technical requirements applying to the service.
Following termination of an account, customer-controlled information may be deleted in accordance with the applicable contractual and technical retention process, subject to any lawful requirement to retain particular records.
Backups may continue to contain deleted information for a limited period until they are overwritten through the normal backup cycle.
13. Data stored by JobCue customers
JobCue customers may use the platform to manage information about third parties with whom JobCue itself has no direct relationship.
For example, a customer may enter details relating to one of its:
- employees;
- freelancers;
- clients;
- prospective clients;
- suppliers;
- contractors;
- client contacts;
- project stakeholders.
In these circumstances, JobCue does not decide why the customer has collected the information.
If you believe information about you is held within a particular organisation’s JobCue workspace, you should normally contact that organisation directly.
Where appropriate, JobCue will assist the customer in fulfilling its data-protection obligations.
14. Your data-protection rights
Depending on the circumstances and the lawful basis being used, UK data-protection law may give you rights including:
Right of access
You may ask us for confirmation of whether we process your personal data and request a copy of personal data we hold about you.
Right to rectification
You may ask us to correct information that is inaccurate or complete information that is incomplete.
Right to erasure
In certain circumstances, you may ask us to delete your personal data.
This right does not apply where we are legally entitled or required to retain the information.
Right to restriction
In certain circumstances, you may ask us to restrict how your personal information is used.
Right to data portability
Where applicable, you may have the right to receive certain information in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation.
Right to object
You have the right to object to certain processing based on legitimate interests.
You also have the right to object to the use of your personal information for direct marketing.
Right to withdraw consent
Where processing is based on consent, you can withdraw that consent at any time.
Rights relating to automated decision-making
You may have rights in relation to decisions made solely by automated processing where those decisions produce legal or similarly significant effects.
JobCue does not currently use personal information about website visitors or customers to make solely automated decisions that have legal or similarly significant effects on them.
15. Exercising your rights
To make a privacy request relating to information for which JobCue is the controller, contact:
We may need to verify your identity before responding to a request.
We will respond within the timescales required by applicable data-protection law.
There is normally no charge for exercising your rights. However, the law may allow a reasonable fee or other action in certain circumstances involving manifestly unfounded or excessive requests.
If your request relates to information held by one of our customers within their JobCue workspace, we may direct you to the relevant customer organisation, which is normally the controller of that information.
16. Complaints
If you have concerns about how JobCue uses your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.
You also have the right to complain to the UK’s data-protection regulator:
Information Commissioner’s Office (ICO)
Information about making a complaint is available at:
You are not required to contact us before making a complaint to the ICO.
17. Security
We use technical and organisational measures designed to protect personal information against:
- unauthorised access;
- unlawful processing;
- accidental loss;
- alteration;
- destruction;
- unauthorised disclosure.
Measures used by JobCue may include, as appropriate:
- authenticated User accounts;
- access controls and permissions;
- secure password handling;
- authentication controls;
- encrypted network connections;
- logging and audit information;
- infrastructure and application security measures;
- backups and recovery processes;
- limiting access according to role and operational need.
No online system can guarantee absolute security. We continually assess our security arrangements in light of the nature of the service and information being processed.
Further information about our approach to security is available on our Security page.
18. Children’s privacy
JobCue is a business software platform and is not intended to be used directly by children.
We do not intentionally market JobCue to children or knowingly collect children’s personal information through the public website for marketing purposes.
A customer should not use JobCue to process children’s personal information unless it has determined that doing so is lawful and appropriate for its own purposes.
19. Marketing communications
We may send relevant communications about JobCue to business contacts where permitted by law.
You can opt out of marketing communications at any time by:
- using the unsubscribe method provided in the communication, where available; or
- contacting hello@jobcue.co.uk.
Opting out of marketing will not prevent us from sending necessary service communications relating to an active account, including security, billing or important service notices.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to JobCue;
- changes to our suppliers or processing activities;
- changes to applicable law or regulatory guidance;
- improvements to the way we explain our privacy practices.
The latest version will be published on the JobCue website and the Last updated date at the top of this page will be changed.
Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected customers or Users where appropriate.
21. Contact us
For questions about this Privacy Policy, how JobCue processes personal information, or to exercise your data-protection rights, contact:
JobCue
Operated by: EasyMediaUK Limited
Address: 24 Mercer Road, WA11 0SS
Email: hello@jobcue.co.uk
Summary
JobCue uses personal information where necessary to provide, secure, administer and improve our services and to manage our relationship with customers.
For information relating directly to JobCue’s own website, subscriptions and business operations, JobCue will generally act as the data controller.
For information entered into JobCue by a customer about that customer’s clients, employees, freelancers, suppliers and other contacts, the customer will normally be the data controller and JobCue will act as its data processor.
We do not sell personal information to advertisers or data brokers.
If you have a privacy question, contact hello@jobcue.co.uk.